Privacy Policy

Charmius is committed to protecting the privacy and security of its players’ personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data in compliance with applicable data protection laws and gambling regulations in Australia.

1. License Information

Charmius operates under a gaming license issued by Antillephone N.V. in Curacao. This license ensures that we adhere to the highest standards of security and integrity in our gaming operations.

2. Data Collection

We collect various types of personal data to provide our services effectively. The categories of data we may collect include:

• Registration Data: When you create an account, we collect information such as your name, date of birth, address, and contact details.
• Payment Details: We gather financial information necessary for processing transactions, including credit card numbers, bank details, and transaction history.
• Technical Logs: We automatically collect data when you access our website, including your IP address, browser type, operating system, and the pages you visit. Cookies and similar technologies are also used to enhance your experience.

3. Purpose of Data Usage

The personal data we collect serves several essential purposes:

• Account Management: We utilize your information to manage your account, including account verification and maintenance.
• Marketing Communication: With your consent, we may use your data to communicate promotions, updates, and other information related to our services.
• Anti-Fraud Checks: Your data is processed to identify and prevent fraudulent activities on the platform.
• AML Compliance: We comply with Anti-Money Laundering regulations by verifying your identity and monitoring transactions for suspicious activities.
• KYC Procedures: Know Your Customer procedures are implemented to ensure that we verify the identity of our players and comply with legal requirements.

4. Data Sharing

We understand the importance of your privacy and will only share your personal data in the following circumstances:

• Disclosure to Payment Providers: Your data may be shared with payment processors to facilitate transactions and ensure secure payments.
• Verification Partners: We may share your information with third-party verification services to comply with KYC and AML regulations.
• Regulatory Authorities: We are required to disclose your information to regulatory authorities when mandated by law or in response to legal requests.

5. User Rights

As a player at Charmius, you have certain rights regarding your personal data. These rights include:

• Right to Access: You have the right to request access to the personal data we hold about you and obtain information about how we process it.
• Right to Deletion: You can request the deletion of your personal data when it is no longer necessary for the purposes for which it was collected.
• Right to Restrict Processing: You may request that we restrict the processing of your personal data under certain circumstances.

To exercise these rights, please contact the support team.

6. Cookie Policy

Charmius uses cookies to improve the functionality and performance of our website. Cookies are small text files stored on your device when you visit our site. We use the following types of cookies:

• Essential Cookies: These cookies are necessary for the website to function correctly and enable you to navigate and use its features.
• Analytical Cookies: These cookies collect information about how visitors use our site, allowing us to analyze usage patterns and improve user experience.

You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect your experience on our website.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or destruction. This includes encryption, firewalls, and secure server hosting. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy and to comply with legal obligations. Once your data is no longer needed, we will securely delete or anonymize it.

9. Changes to This Privacy Policy

Charmius reserves the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically for any updates. Your continued use of our services after changes to the Privacy Policy constitutes your acceptance of the new terms.

10. Contact Information

For questions or concerns regarding this Privacy Policy, please reach out to the support team. We are dedicated to ensuring your privacy and will address any inquiries you may have promptly.